Articles from Aquant

More Than 25 Specialized, Pre-Built AI Agents to Help Simplify Workflows and Meet Operational Challenges Head-On

NEW YORK, Aug. 12, 2025 (GLOBE NEWSWIRE) -- Aquant, the leader in AI for organizations servicing complex equipment, today announced the launch of its Agentic AI Platform, an evolution of its existing offering that empowers service organizations to create, integrate, and deploy custom AI agents tailored to their unique operations and challenges.

AI in Offline Mode and Call Assist features turn Aquant into the always-on, always-ready partner for service teams in the field

NEW YORK, Feb. 19, 2025 (GLOBE NEWSWIRE) -- Aquant, an AI platform built for service & maintenance teams specializing in complex equipment, announces the launch of Aquant AI for Service Professionals—the next generation of its enterprise SaaS platform. This latest release delivers a seamless, AI-powered experience that allows service professionals to ask any question and get the right answer at the right time for every service interaction.

New report reveals one-third of service queries are solvable without a professional’s help and can be solved through self-service

Microsoft Azure customers worldwide now gain access to Aquant’s Service Co-Pilot to take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live

NEW YORK, Sept. 16, 2024 (GLOBE NEWSWIRE) -- Aquant, a leader in AI-driven service intelligence, is proud to announce its mention in the 2024 Gartner Emerging Tech: Demand Growth Insights for Generative AI report1. The report identifies Aquant as a vendor in the GenAI Virtual Assistant space.

NEW YORK, July 23, 2024 (GLOBE NEWSWIRE) -- Aquant, an AI-powered platform for customer and field service, is proud to announce its recognition as one of the 2024 CRM Top 100 Companies in Customer Service, Marketing, and Sales by Destination CRM. This recognition highlights Aquant's commitment to elevating customer interactions and operational efficiencies in the manufacturing industry through AI.

Aquant, a leading provider of AI-powered solutions for the field service industry, announced a new strategic vision for its Service Co-Pilot platform, marking a significant leap towards hyper-personalized AI in the service industry. Aquant's latest advancements focus on personalizing AI to uniquely understand and address the complex challenges faced by service organizations in the manufacturing industry.

Aquant’s 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer expectations, and embrace technological advancements.

Aquant, an enterprise AI software vendor providing customer service solutions for manufacturers and servicers of complex equipment, has been awarded the “2023 Technology Innovation Leadership Award” by Frost & Sullivan, a US-based analyst firm. Aquant was recognized as a leader in the North American service intelligence industry. Frost & Sullivan believes that Aquant’s Service Co-Pilot platform could fundamentally restructure how customer service teams function across industries. Organizations such as Hologic, Ricoh, and Canon currently use Aquant to improve machine uptime, enhance customer experience, and reduce service costs.

Aquant, an enterprise AI software vendor, has launched Service Co-Pilot, the latest generation of its customer experience offering. This new release, enhanced by generative AI, is built for servicers and manufacturers of complex equipment and machines. The offering aims to identify the best solution to any service-related issue (e.g. how to fix an MRI machine or how to identify which customers are at risk), improve customer experiences by resolving cases faster and more efficiently, and minimize costs.

Built In announced that Aquant was honored in its 2023 Best Places To Work Awards. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

Despite an overall improvement in performance across service organizations, the average cost for field service1 rose 7% in 2022, according to Aquant’s 2023 Service Intelligence Benchmark Report. Service leaders are grappling with the realities of a looming recession while continuing to deal with issues that arose from the pandemic. This includes the surge in parts costs due to supply chain shortages, rising labor costs, and a steadily increasing skills gap caused by the retirement of experienced technicians who are leaving before a new wave of younger, equally-knowledgeable workers can replace them.

Aquant, a Service Intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every service encounter, and a member of Oracle PartnerNetwork (OPN), announced their work with Oracle Field Service (OFS), a cloud-based field service management solution. Working together, the two organizations aim to streamline the way field service organizations deliver service to customers and simplify how they use data to make critical business decisions.

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands.

Aquant, a service intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every situation, announced the launch of Service Hero™ for Home Appliances. The mobile triaging app, which uses expert crowdsourcing to troubleshoot issues pertaining to all major home appliances and brands, turns every service technician into an expert.

Aquant, the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding. The investment will support the growth and advance its industry-leading service intelligence technology.

Aquant, the leading service intelligence platform, today announced Service Insights. The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences. This empowers service leaders with the knowledge to prevent customer disasters ahead of a negative Net Promoter Score (NPS) or service escalation.