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8x8, Inc. Announces Third Quarter Fiscal Year 2025 Financial Results
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today reported financial results for the third quarter of fiscal year 2025 ended December 31, 2024.
By 8x8, Inc. · Via Business Wire · February 4, 2025
8x8 Drives Customer and Employee Experience with Latest Platform Innovations
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced recent enhancements to the 8x8 Platform for CX. The latest updates, including expanded 8x8 Secure Pay capabilities, AI-powered 8x8 Intelligent Customer Assistant innovations, and new customer engagement and employee collaboration enhancements, boost employee productivity and efficiency, while empowering organizations to engage with customers across their preferred channels, delivering superior experiences at every touchpoint.
By 8x8, Inc. · Via Business Wire · January 30, 2025
8x8, Inc. Schedules Third Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced it will release financial results for the third fiscal quarter ended December 31, 2024 following the close of market on Tuesday, February 4, 2025. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · January 21, 2025
8x8 Named to Newsweek’s Excellence 1000 Index
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the Company was ranked 728 in Newsweek’s 2nd annual rankings for the Excellence 1000 Index. The 2025 Excellence 1000 Index is the result of a collaboration between Newsweek and the Best Practice Institute (BPI), a leadership development and benchmark research company.
By 8x8, Inc. · Via Business Wire · January 16, 2025
8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the appointment of Joel Neeb as Chief Transformation and Business Operations Officer. Reporting directly to CEO Samuel Wilson, Neeb will be responsible for aligning 8x8’s next phase of CX transformation and strategic initiatives with operational outcomes, driving organizational excellence, and fostering a culture of accountability and innovation.
By 8x8, Inc. · Via Business Wire · January 8, 2025
Descope and 8x8 Partner to Boost Security and Efficiency in Customer Experience
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with Descope. As the exclusive Asia Pacific partner for Descope, 8x8® will seamlessly integrate Descope’s drag-and-drop customer identity and access management (CIAM) platform with 8x8’s CPaaS APIs. This integration enables organizations to easily create and customize complete user journeys through Descope’s intuitive visual workflows.
By 8x8, Inc. · Via Business Wire · December 11, 2024
8x8 Receives Multiple Awards for Continued Innovation
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the company’s CX transformation is driving continued recognition in prestigious industry awards from Gartner®, Frost & Sullivan, and G2, among others.
By 8x8, Inc. · Via Business Wire · December 5, 2024
8x8 CX Transformation Drives Continued Customer Adoption and Momentum
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the company’s CX transformation continues to drive adoption of its AI-powered 8x8 Platform for CX. Sales of new products in FY25 Q2 increased more than 60% year-over-year, led by AI-based solutions.
By 8x8, Inc. · Via Business Wire · November 25, 2024
The 8x8 Brand Reimagined to Power CX Ambitions
8x8, Inc. (NASDAQEGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today unveiled the next evolution of its brand—a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, this rebrand signals the next chapter in 8x8’s CX transformation driven by a clear purpose: To connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction.
By 8x8, Inc. · Via Business Wire · November 21, 2024
8x8, Inc. Announces Participation in Upcoming Investor Events
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and Communications Platform as a Service provider, today announced participation in the following events for the third quarter of fiscal 2025.
By 8x8, Inc. · Via Business Wire · November 19, 2024
8x8, Inc. Appoints John Pagliuca to Board of Directors
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and Communications Platform as a Service provider, today announced the appointment of John Pagliuca, President and Chief Executive Officer at N-able NYSE:NABLNYSENABL)
By 8x8, Inc. · Via Business Wire · November 18, 2024
8x8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and Communications Platform as a Service provider, today announced recent innovations and enhancements to the 8x8 cloud platform. The latest innovations include highly accurate AI-powered transcriptions in 8x8 Contact Center, improved call quality for Azure virtual desktop environments, and more extensive customer engagement capabilities. The CX-driven capabilities enable business leaders to drive enhanced experiences and engagement across the entire organization, for both the customers and employees.
By 8x8, Inc. · Via Business Wire · November 7, 2024
8x8, Inc. Announces Second Quarter Fiscal Year 2025 Financial Results
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and Communications Platform as a Service provider, today reported financial results for the second quarter of fiscal year 2025 ended September 30, 2024.
By 8x8, Inc. · Via Business Wire · November 4, 2024
CareMonitor Chooses 8x8 CPaaS to Support Critical Patient Interactions
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and CPaaS platform provider, today announced that CareMonitor has deployed 8x8 CPaaS to support critical patient interactions. The company integrated 8x8 Jitsi as a Service (JaaS) and 8x8 SMS API into its solution to support over five thousand unique patient interactions each day.
By 8x8, Inc. · Via Business Wire · October 23, 2024
8x8, Inc. Schedules Second Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and CPaaS platform provider, today announced it will release financial results for the second fiscal quarter ended September 30, 2024 following the close of market on Monday, November 4, 2024. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · October 21, 2024
8x8 Extends AI-Powered 8x8 Intelligent Customer Assistant for Enhanced Voice and Digital Customer Engagement
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support for 8x8 Intelligent Customer Assistant, adding to the already available digital capabilities and helping to drive increased 8x8 customer adoption and usage. 8x8 Intelligent Customer Assistant, a powerful, user-friendly conversational AI solution that equips organizations with virtual agents, enables businesses to create instant, effortless, and engaging self-service experiences, now supports human-like voice as well as digital interactions across multiple regions and languages to deliver automation and personalized experiences at scale.
By 8x8, Inc. · Via Business Wire · October 17, 2024
8x8 Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and CPaaS platform provider, today announced it has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service1. This is the thirteenth consecutive year 8x8 has been recognized as a Leader in this report.
By 8x8, Inc. · Via Business Wire · October 10, 2024
8x8 Delivers Latest Platform Innovations Adding Video Engagement to 8x8 Contact Center
8x8, Inc. (NASDAQEGHT), a leading business communications, CX and CPaaS platform provider, today announced expanded availability of Video Elevation capabilities for 8x8 Contact Center. The new digital engagement capabilities enable contact center agents to visually diagnose and resolve issues, such as property damage or the assembly of a recently purchased product, reducing the need for onsite technical assistance and improving the overall customer experience. Since introducing Video Elevation, video interactions initiated by agents using 8x8 Contact Center to assess and resolve customer inquiries have grown by 150% quarter-over-quarter.
By 8x8, Inc. · Via Business Wire · September 12, 2024
8x8 Wins Stevie® Awards in 2024 International Business Awards® for Continued Excellence in Professional Services
8x8, Inc. (NASDAQEGHT), a leading business communications, CX and CPaaS platform provider, today announced its Professional Services organization was named the winner of a Silver Stevie® Award in the Technology Team of the Year category and a Bronze Stevie® Award in the Customer Service Team of the Year category in the 21st Annual International Business Awards®.
By 8x8, Inc. · Via Business Wire · September 5, 2024
8x8 CPaaS Named a Leader in Programmable Video Market by Industry Expert
8x8, Inc. (NASDAQEGHT), a leading business communications, CX, and CPaaS platform provider, today announced that ​​a new report by industry expert Tsahi Levent-Levi and BlogGeek.me named 8x8 Jitsi as a Service (JaaS) as a leader in the programmable video market. 8x8 JaaS is part of the 8x8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video to enhance customer experience.
By 8x8, Inc. · Via Business Wire · August 27, 2024
8x8 CX Transformation and Innovation Driving Year-Over-Year Contact Center Momentum
8x8, Inc. (NASDAQEGHT), a leading business communications, CX and CPaaS platform provider, today announced considerable momentum for its Customer Experience (CX) AI-powered platform transformation that is driving year-over-year contact center momentum.
By 8x8, Inc. · Via Business Wire · August 22, 2024
Summit Fleet Moves Up a Gear with 8x8, Accelerating the Customer and Employee Experience
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Summit Fleet has deployed the 8x8 cloud contact center and unified communications platform, along with 8x8 Voice for Microsoft Teams, to support its hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.
By 8x8, Inc. · Via Business Wire · August 15, 2024
8x8, Inc. Reports First Quarter Fiscal Year 2025 Financial Results
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal year 2025 ended June 30, 2024.
By 8x8, Inc. · Via Business Wire · August 7, 2024
8x8 Launches New AI-Powered Housing Association Solution to Minimize Costs Around Property Maintenance and Upkeep
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Active Assessor, a quick and cost-effective solution that enables landlords to proactively engage tenants, meet legal requirements, and ensure homes are compliant with health and safety standards.
By 8x8, Inc. · Via Business Wire · August 1, 2024
8x8 Delivers the Latest AI-Powered Platform Innovations to Drive Customer Experience Across the Entire Business
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced recent innovations and enhancements to the 8x8 cloud platform. The latest enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and new AI capabilities spanning the entire 8x8 platform. The new features enable organizations to drive business success through enhanced customer and employee experiences and engagement.
By 8x8, Inc. · Via Business Wire · July 25, 2024
Regal.io Joins 8x8 Technology Partner Ecosystem as the Latest SellWith8 Partner
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Regal.io has joined the 8x8 Technology Partner Ecosystem, as part of the exclusive SellWith8 tier. The partnership combines Regal.io's sophisticated sales dialing capabilities with 8x8’s comprehensive cloud contact center and unified communications platform, enhancing outbound communication services, such as calls and SMS capabilities, to facilitate better employee and customer experiences.
By 8x8, Inc. · Via Business Wire · July 18, 2024
8x8, Inc. Schedules First Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it will release financial results for the first quarter ended June 30, 2024 following the close of market on Wednesday, August 7, 2024. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · July 15, 2024
8x8 Celebrates Two ChannelVision Visionary Spotlight Awards for 8x8 Contact Center and 8x8 Elevate Partner Program
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the company has won two 2024 ChannelVision Visionary Spotlight Awards (VSA), taking home the Business Technology award for 8x8 Contact Center and Overall Excellence award for the 8x8 Elevate partner program.
By 8x8, Inc. · Via Business Wire · June 25, 2024
8x8, Inc. Appoints Andrew Burton to Board of Directors
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of Andrew Burton, President and Chief Operating Officer at Rapid7 NASDAQ: RPDNASDAQRPD)
By 8x8, Inc. · Via Business Wire · June 18, 2024
8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact centre and unified communications platform provider, today announced the availability of 8x8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections.
By 8x8, Inc. · Via Business Wire · May 30, 2024
8x8, Inc. Announces Participation in Upcoming Investor Events
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced investor events for the first quarter of fiscal 2025.
By 8x8, Inc. · Via Business Wire · May 14, 2024
8x8 Partners with Military Makeover to Honor and Support Veterans
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today highlighted its recent partnership with Military Makeover’s Special Edition: “Operation Career.” As a veteran-led organization and in celebration of Military Appreciation Month, 8x8 partnered with the show to capture the stories of the company’s military veterans and showcase the positive qualities and contributions veterans bring to the workplace.
By 8x8, Inc. · Via Business Wire · May 14, 2024
8x8, Inc. Reports Fourth Quarter and Fiscal Year 2024 Financial Results
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the fourth quarter and fiscal year 2024 ended March 31, 2024.
By 8x8, Inc. · Via Business Wire · May 8, 2024
Thinktank Group Gets Customized White Label and Brand Insights with 8x8
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Thinktank Group has deployed the 8x8 cloud contact center and unified communications platform to differentiate its multiple white label brands and enhance customer experience within its contact center.
By 8x8, Inc. · Via Business Wire · May 2, 2024
8x8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today highlighted the latest enhancements to the 8x8 integrated cloud contact center and unified communications platform. These include 8x8 Engage for cross-organization customer engagement, Proactive Outreach for 8x8 Contact Center and Unified Communications to eliminate the reactive nature of customer service, and 8x8 Operator Connect for Microsoft Teams to provide Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone, as well as enhanced collaboration features for employees and customers to improve communication and service.
By 8x8, Inc. · Via Business Wire · April 25, 2024
8x8, Inc. Schedules Fourth Quarter and Fiscal 2024 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it will release financial results for the fourth quarter and fiscal year following the close of market on Wednesday, May 8, 2024. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · April 22, 2024
8x8 Launches Operator Connect for Microsoft Teams to Streamline Reliable Telephony Deployment and Adoption for Organizations Using Teams
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced 8x8 Operator Connect for Microsoft Teams, a purpose-built solution offering native Public Switched Telephone Network (PSTN) calling in Microsoft Teams through the Operator Connect program. The new solution adds an Operator Connect option powered by 8x8’s leading Global ReachTM network to provide reliable calling, streamlined deployment, and simplified management to increase admin efficiency for Microsoft Teams Phone customers.
By 8x8, Inc. · Via Business Wire · April 16, 2024
8x8 Receives Multiple Awards for Continued Innovation
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it continues to be recognized in prominent industry awards, including recent recognitions from Constellation Research, G2, and CX Today.
By 8x8, Inc. · Via Business Wire · March 19, 2024
King Power Corporation Drives Operational Cost Reduction and Enhanced Customer Experiences with 8x8
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center, unified communications, and Communications Platform as a Service (CPaaS) provider, today announced that King Power Corporation has integrated 8x8’s SMS API solution into their e-commerce platform to enhance customer experiences while effectively reducing operational costs by 30% by driving efficiency and cost savings.
By 8x8, Inc. · Via Business Wire · March 5, 2024
8x8, Inc. Announces Participation in Upcoming Investor Events
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and communications platform provider, today announced investor events for the fourth fiscal quarter.
By 8x8, Inc. · Via Business Wire · February 29, 2024
8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage bridges an organization’s CX journey gaps and empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.
By 8x8, Inc. · Via Business Wire · February 29, 2024
Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center, enhancing customer messaging capabilities and eliminating the reactive nature of customer service. By leveraging 8x8's programmable SMS and WhatsApp capabilities natively in 8x8 Contact Center, organizations can now provide a seamless end-to-end customer experience to send highly personalized, outbound messaging campaigns at scale, with inbound responses directly routing to their agents or bots with full context and rich reporting.
By 8x8, Inc. · Via Business Wire · February 28, 2024
8x8, Inc. Issues New Employee Inducement Grants
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 granted restricted stock units for up to 689,104 shares of 8x8’s common stock to 11 employees. The awards vest over periods of up to three years, subject to the recipient’s continued employment or other association with 8x8 or any of its subsidiaries. The awards were granted under 8x8’s Amended and Restated 2017 New Employee Inducement Incentive Plan and approved by the independent directors of 8x8’s Compensation Committee as material inducements to the hiring of the new employees in accordance with Nasdaq Listing Rule 5635(c)(4). These awards were given under normal company business practices with terms similar to those received by other employees.
By 8x8, Inc. · Via Business Wire · February 20, 2024
8x8, Inc. Reports Third Quarter Fiscal 2024 Financial Results
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the third quarter of fiscal 2024 ended December 31, 2023.
By 8x8, Inc. · Via Business Wire · January 31, 2024
8x8 Bridges the Customer Engagement Gap, Empowering Customer-Facing Employees with Tailored Tools to Deliver Exceptional Customer Experiences Across the Entire Organization
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced beta availability of a new product line that will enable organizations to deliver effective customer engagement across the entire organization. This beta is in progress for qualified 8x8 customers.
By 8x8, Inc. · Via Business Wire · January 31, 2024
8x8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform. The new innovations include AI-generated post-meeting smart summaries and action items, AI summarization beta for 8x8 Speech Analytics, additional integrations with key technology partners, rich omnichannel experiences across both 8x8 Contact Center and 8x8’s unified communications solution, and enhanced productivity and efficiency capabilities to improve customer and employee experiences.
By 8x8, Inc. · Via Business Wire · January 25, 2024
8x8 Announces New Technology Partner Ecosystem Tier to Empower Technology Partners to Solve Compelling Business Use Cases
8x8, Inc. (NASDAQEGHT), a leading integrated cloud communications platform provider, today announced SellWith8™, an exclusive tier within the 8x8 Technology Partner Ecosystem, allowing technology partners to solve compelling business use cases for customers. The 8x8 Technology Partner Ecosystem program allows customer-first organizations to enhance customer experiences by deeply embedding cutting-edge technologies, including leading artificial intelligence capabilities, into the 8x8 platform with persistent data to enhance business intelligence, insights, and analytics.
By 8x8, Inc. · Via Business Wire · January 23, 2024
8x8, Inc. Schedules Third Quarter Fiscal 2024 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it will release financial results for the third fiscal quarter ended December 31, 2023 following the close of market on Wednesday, January 31, 2024. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · January 22, 2024
8x8 Extends XCaaS Platform AI Capabilities with Real-time Meeting Transcriptions and Smart Summarizations
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the addition of AI-powered video meeting capabilities to the 8x8 XCaaS platform, enabling users to access real-time AI transcriptions, smart summaries, and follow up action items for enhanced collaboration during and after meetings. The new features highlight 8x8’s continued focus on platform innovation and delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency.
By 8x8, Inc. · Via Business Wire · January 18, 2024
Wayne Metropolitan Community Action Agency Turns to 8x8 Integrated Cloud Contact Center and Unified Communications Platform to Better Serve the Community
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Wayne Metro Community Action Agency has deployed the 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform to better serve the community with enhanced customer engagement, while improving employee efficiency and productivity.
By 8x8, Inc. · Via Business Wire · January 9, 2024
8x8’s Innovation Momentum Recognized with Newest 2023 Award Wins
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has won numerous prestigious industry awards, including recent recognition from CRN, TrustRadius, and Software Advice.
By 8x8, Inc. · Via Business Wire · December 19, 2023
Ty Chooses 8x8 XCaaS for Enhanced Customer Experiences and Employee Collaboration
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Ty Inc., has deployed the 8x8 XCaaS™ (Experience Communications as a Service™) cloud contact center and unified communications platform to improve customer engagement, employee communication and collaboration, both internally and externally, provide deeper data and insights, and reduce overall costs.
By 8x8, Inc. · Via Business Wire · December 12, 2023
8x8 Announces 8x8 Sales Assist to Improve the Customer Experience, Increase Satisfaction, and Accelerate Revenue Growth for Retailers
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced 8x8 Sales Assist™ for retailers. Combining components of 8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, the retail solution provides connected journeys across self- and assisted-service use cases while enabling retailers to improve customer satisfaction.
By 8x8, Inc. · Via Business Wire · December 7, 2023
8x8 Named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has been named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service1. This is the twelfth consecutive year 8x8 has been recognized as a Leader in this report.
By 8x8, Inc. · Via Business Wire · December 5, 2023
78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty, Reveals New 8x8 Research
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact centre and unified communications platform provider, today unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to artificial intelligence (AI) and automation.
By 8x8, Inc. · Via Business Wire · November 21, 2023
8x8, Inc. Announces Participation in Upcoming Investor Events
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and communications platform provider, today announced investor events for the third fiscal quarter.
By 8x8, Inc. · Via Business Wire · November 13, 2023
Baptist World Aid Chooses 8x8 to Deliver Superior Communications Experiences to its Donors, Employees, and Partners in the Fight Against Global Poverty
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Baptist World Aid has deployed the 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform with 8x8 Voice for Microsoft Teams and the solution certified for Teams 8x8 Contact Center. With 8x8, Baptist World Aid now has an organization-wide integrated platform for communications, collaboration, and customer engagement across mobile, desktop, and web to deliver superior customer experiences.
By 8x8, Inc. · Via Business Wire · November 14, 2023
8x8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced Contact Center Performance
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center. Since its launch in March 2023, customers are reporting greater than 70% first-contact resolution rates using the AI-powered service, and interactions on 8x8 Intelligent Customer Assistant increased over 50% from the previous quarter. Delivered as part of 8x8 Contact Center, 8x8 Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across digital and voice channels.
By 8x8, Inc. · Via Business Wire · November 1, 2023
8x8, Inc. Reports Second Quarter Fiscal 2024 Financial Results
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.
By 8x8, Inc. · Via Business Wire · November 1, 2023
New 8x8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create Tailored, Enhanced Customer and Employee Experiences
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.
By 8x8, Inc. · Via Business Wire · October 26, 2023
8x8 Announces 8x8 Remote Fix for UK Housing Associations to Improve Tenant Satisfaction, Accelerate Resolution Times, and Reduce Operational Costs
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact centre and unified communications platform provider, today announced 8x8 Remote Fix™ for UK housing associations. The solution, delivered as part of 8x8 Contact Centre, leverages programmable video capabilities from the 8x8 CPaaS portfolio to provide contact centre agents with the ability to elevate real-time tenant interactions to video using a secure video link to visually address and resolve issues.
By 8x8, Inc. · Via Business Wire · October 19, 2023
8x8, Inc. Schedules Second Quarter Fiscal 2024 Earnings Release and Conference Call
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it will release financial results for the second fiscal quarter ended September 30, 2023 following the close of market on Wednesday, November 1, 2023. The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. The conference call will last approximately 60 minutes.
By 8x8, Inc. · Via Business Wire · October 13, 2023
8x8 Brings New Video Functionality to 8x8 Contact Center for Elevated Customer Engagement
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native video functionality for 8x8 Contact Center to enhance speed to resolution and overall customer experiences. Contact center agents can now elevate customer interactions to video directly within 8x8 Agent Workspace, allowing customers to visually help agents troubleshoot issues through their mobile devices. The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution.
By 8x8, Inc. · Via Business Wire · October 5, 2023
Latest 8x8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear Falling Behind
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report. Key findings reveal that contact center and IT leaders believe conversational artificial intelligence (AI) is the future of the contact center with 80% saying these capabilities will be a must have in the near future, and 41% agreeing that if companies don’t adopt these capabilities they will fall behind. Further findings highlight how they are thinking about applying conversational AI through automation.
By 8x8, Inc. · Via Business Wire · September 28, 2023
8x8 Appoints Contact Center and Growth Marketing Leader Bruno Bertini as Chief Marketing Officer
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO). Reporting directly to CEO Samuel Wilson, Bertini will be responsible for developing and driving the company’s comprehensive global marketing strategy to raise market awareness and accelerate demand and growth opportunities.
By 8x8, Inc. · Via Business Wire · September 18, 2023
Lake Ridge Bank Modernizes Customer Engagement with the 8x8 XCaaS Integrated Cloud Contact Center and Unified Communications Platform
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Lake Ridge Bank has deployed the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, to enhance customer engagement across the organization and improve employee experiences.
By 8x8, Inc. · Via Business Wire · September 14, 2023
8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant. The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.
By 8x8, Inc. · Via Business Wire · August 30, 2023
8x8 Launches New SMS Fraud Prevention Communication API
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center, unified communications and Communications Platform as a Service (CPaaS) platform provider, today announced the 8x8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8x8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience.
By 8x8, Inc. · Via Business Wire · September 5, 2023
8x8, Inc. Announces Participation in Rosenblatt Technology Summit
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced participation in the Rosenblatt 3rd Annual Technology Summit.
By 8x8, Inc. · Via Business Wire · August 23, 2023
8x8 Named a Top Five Provider in Metrigy 2023 Contact Center as a Service (CCaaS) MetriRank Report
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success. 8x8 earned the ranking based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
By 8x8, Inc. · Via Business Wire · August 22, 2023
8x8 Phone App for Microsoft Teams Delivers Cost-effective, Native Calling Experience for Teams Users
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the next generation of the 8x8 Phone App for Microsoft Teams, which natively puts calls where users expect them, the Teams calling window, providing intuitive user experiences and enhanced performance. Built on 8x8's direct routing service, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.
By 8x8, Inc. · Via Business Wire · August 17, 2023
8x8 Wins Stevie® Awards in 2023 International Business Awards® for Excellence in Professional Services
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced its Professional Services organization was named the winner of a Gold Stevie® Award in the Technology Team of the Year category and a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual International Business Awards®.
By 8x8, Inc. · Via Business Wire · August 14, 2023
8x8 Wins 2023 TrustRadius Tech Cares Award
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has won a 2023 TrustRadius Tech Cares Award for demonstrating exceptional corporate social responsibility.
By 8x8, Inc. · Via Business Wire · August 9, 2023
8x8, Inc. Reports First Quarter Fiscal 2024 Financial Results
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.
By 8x8, Inc. · Via Business Wire · August 8, 2023
8x8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace
8x8, Inc. (NASDAQEGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences. Adoption of the new 8x8 Supervisor Workspace is on track to rival 8x8 Agent Workspace as one of the company’s fastest new product adoptions ever. The value of 8x8 Supervisor Workspace is quickly being recognized as it delivers a personalized, performance-centric workspace that helps supervisors and their teams using 8x8 Contact Center to enhance productivity, and empower leaders with advanced real-time insights across customer journeys.
By 8x8, Inc. · Via Business Wire · August 3, 2023