For personal injury law firms, medical management is a critical yet often overlooked challenge. Plaintiffs have a short window to receive care while insurance is active, but firms have limited visibility into treatment progress, relying on heavy manual data entry across large caseloads. This means costly gaps often surface only after they’ve reduced case value. EvenUp closes this gap with real-time medical tracking and AI-driven client follow-up.
EvenUp, the category leader in AI for personal injury law, today announced its Medical Management Solution. Developed through insights from thousands of attorney interactions, the solution tackles the 32% of cases experiencing major treatment interruptions by delivering 360° visibility into every client's medical journey in real-time. Medical Management features AI communication agents that proactively keep firms updated, enabling them to prevent costly treatment gaps, maintain case progress, and protect case value for their clients.
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EvenUp's Medical Management Solution helps personal injury attorneys stay ahead with a real-time care timeline. As new updates come in, log medical events, notes, and calls in one place. Verify client details against medical records to spot gaps and keep cases on track.
Improving Treatment Outcomes: One in Three Plaintiffs Experience Interruptions in Care
In personal injury, treatment is one of the most important phases that drives case value — yet most firms still operate with delayed, incomplete, or inconsistent medical updates. EvenUp’s proprietary data reveals:
- 16.8% of plaintiffs develop a 30-day treatment gap within the first three months of a case.
- That percentage rises to 32.4% after six months.
- 43% of cases experience gaps longer than 30 days.
These gaps can weaken credibility when they stem from missed or uncommunicated care, and also leave firms blind to the care patterns that determine outcomes. EvenUp’s Medical Management Solution provides firms with the tools to stay ahead of these problems while respecting the natural cadence of a client’s recovery and avoiding inappropriate pressure for additional care. Key capabilities include:
- Interactive care timeline of each client’s treatment history, upcoming care, medical expenses, notes, and plaintiff communications, all within an hour of file upload.
- Identification of treatment gaps, missed visits, and missing bills and records before they result in lost value for clients.
- Identification of recommended care and critical procedures, MRIs, injections, surgeries, so case managers instantly understand completed or planned high-value treatments.
- Treatment Check-In Agents conduct friendly, conversational check-ins around the clock via SMS or voice calls in English and Spanish. Case managers receive summaries showing which clients need personal follow-up, ensuring every high-touch moment gets human attention while routine confirmations happen automatically.
“The technology with human insight and oversight allows us to be much better advocates for our clients,” said Clark H. Fielding, Founding Principal & Esquire at Fielding Law. “We can pull up information in real time during depositions and get the ammunition we need to be the best advocates possible.”
The Future of Communication Agents
The Treatment Check-In Agent is the first in a broader suite of Communication Agents that will extend across the entire case lifecycle. Built to meet the growing demand for faster and more accessible client communication, these agents support both SMS and voice interactions, including Spanish-language capabilities, enabling firms to connect with clients and providers in the channels they already prefer. Future agents will handle some of the most time-consuming communication tasks in personal injury, including record retrieval follow-up, balance verification, and liability and coverage verification. This removes friction in the communication layers that currently slow cases down and strain firm resources. These tools are designed to give attorneys more time for the work only humans can do: advising clients, building strategy, and preparing cases for the best possible outcome.
“When you’re managing hundreds of cases, it’s impossible to speak with every client regularly,” said John K. Zaid, Managing Partner and Founder, at John K. Zaid & Associates. “EvenUp’s Communication Agent keeps those conversations going while my team focuses on the critical work of medical management and maximizing client recovery.”
Built from Real Usage, Aimed at the Future
With the largest personal-injury dataset in the industry, EvenUp uniquely translates real-world usage and case data into exclusive insights that fuel product innovation and shape best practices for firms adopting AI.
An analysis in July 2025 of thousands of AI interactions across 200+ firms nationwide reveals how attorneys are utilizing AI to work smarter — not faster for the sake of speed, but to reclaim time for advocacy and strategy. EvenUp recently launched an AI Prompt Series to share its findings and best practices with PI leaders. Some initial highlights include:
- 69% of prompts focused on medical treatment analysis and injury assessment, demonstrating how firms utilize AI to interpret records, identify treatment gaps, and link medical evidence to case value — key drivers behind the development of Medical Management.
- 75% of drafting prompts centered on litigation documents, led by interrogatories (31%) and complaints (21%), areas where AI accelerates first drafts of time-intensive discovery documents and revisions while maintaining human oversight.
- 30% of firms used AI interactively, engaging in follow-ups to refine results — evidence that attorneys aren’t blindly accepting answers but collaborating with AI interactively.
- 27% of AI drafts transformed unstructured inputs into court-ready documents, highlighting AI’s growing role in turning disorganized data into actionable evidence.
Extending EvenUp’s Lead in Personal Injury AI
Earlier this year, EvenUp introduced Mirror Mode, a first-of-its-kind AI Drafts capability that enables firms to replicate their best work across various document types — ensuring quality and efficiency at scale. Together, Mirror Mode and Medical Management represent a major step forward in EvenUp’s evolution from document generation to comprehensive case lifecycle management.
“Personal Injury AI is moving from reactive to proactive, and treatment is the next frontier,” said Rami Karabibar, CEO and Co-Founder of EvenUp. “By bringing real-time visibility to client care, we’re helping firms see what’s next, not just what’s happened.”
Medical Management follows EvenUp’s $150 million Series E funding, led by Bessemer Venture Partners with participation from REV (the venture arm of RELX, owner of LexisNexis), B Capital, Bain Capital, Premji Invest, Lightspeed, and others, bringing its valuation above $2 billion.
About EvenUp
EvenUp is on a mission to close the justice gap with AI-powered technology that empowers personal injury firms to deliver higher standards of representation and fairer outcomes for millions of injury victims. Its Claims Intelligence Platform™ streamlines workflows, automates documents, and provides actionable insights across the entire case lifecycle. EvenUp is backed by leading investors, including Bessemer Venture Partners; B Capital; REV, the venture capital arm of RELX, which owns LexisNexis; Premji Invest; Lightspeed; Bain Capital Ventures (BCV); SignalFire; NFX; DCM; and more.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251203806633/en/
“By bringing real-time visibility to client care, we’re helping firms see what’s next, not just what’s happened.” - Rami Karabibar, CEO and Co-Founder of EvenUp
Contacts
Media Contact:
Christy Burke, Burke & Company PR
917-623-5096, cburke@burke-company.com