Articles from Syncro

Syncro, a provider of a unified platform for managed service providers (MSPs) and internal IT teams, and CyberDrain, developer of the CyberDrain Improved Partner Portal (CIPP), today announced a jointly developed solution to simplify Microsoft 365 security assessments. This complimentary assessment offers a fast, frictionless way to audit Microsoft 365 environments and identify critical security gaps.

Syncro, a provider of a unified platform for managed service providers (MSPs) and internal IT teams, today announced the appointment of technology veteran Marc Brown to its board of directors. Brown brings a distinguished 25-year career of strategic leadership and value creation at the highest levels of the technology industry, underscoring Syncro’s accelerating trajectory as a high-growth category leader delivering the next generation IT Service Management (ITSM) platform for the SMB market.

Syncro, a leading platform provider for growing managed service providers (MSPs) and IT teams, today announced the results of its 2025 Industry Survey on Microsoft 365 Management. With 60% of MSPs reporting that Microsoft 365 powers more than 80% of their client base, it’s clear the platform is a core part of modern MSP operations. The report reveals that operational complexity, incomplete backups and reactive security practices are creating a growing strain for providers as they work to secure multi-tenant client environments at scale.

Syncro, provider of the first Extended Monitoring and Management (XMM)™ platform for Managed Service Providers (MSPs) and IT professionals, today launched Syncro Cloud Backup, an integrated backup and restore solution for Microsoft 365 and Microsoft Entra ID. Building on Syncro XMM’s automated configuration, security-baseline management and compliance monitoring, the new service helps MSPs and IT teams protect users and identities and ensure rapid recovery from data loss or identity threats.

Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, and ThreatDown, the corporate business unit of Malwarebytes, today announced a new partnership to streamline how Managed Service Providers (MSPs) purchase, provision and bill their security services.

Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced that Orchestrate Technologies improved operational efficiency, technician productivity and customer satisfaction using Syncro XMM™ (Extended Monitoring and Management). The company reduced ticket handling time by 43%, cut SLA violations by 77% and increased technician utilization without adding headcount.

Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced the launch of Universal Billing, a new feature that tackles one of the MSP industry’s most persistent problems: missed billing for third-party licenses.

Kaseya Connect—Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced the launch of XMM™ (Extended Monitoring and Management), a unified IT and security management platform developed through a collaboration with Microsoft.

Syncro, a leading platform provider for mid-sized managed service providers (MSP) and IT departments, today announced its new Network Discovery solution, a fully integrated tool that automatically detects and manages network-connected devices. This feature simplifies IT operations by eliminating the need for third-party scanning tools and is included at no additional cost for Syncro’s Team Plan users.

Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the appointment of Peter Gyenes as chairman of its board of directors.

Syncro, a leading platform provider of IT management and MSP solutions, today announced the launch of its IT management platform designed specifically for internal IT departments.

Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite. This innovation leverages advanced natural language processing (NLP) to help MSPs automatically gauge the tone and sentiment of customer communications within tickets, enabling faster and more personalized responses.

Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the promotion of Andy Cormier, an MSP industry veteran, to channel chief.

Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the results of its recent independently conducted benchmark survey, capturing insights from over 200 MSPs with 3 to 100 employees. The findings reveal an optimistic outlook for business growth, with 90% of respondents expecting to expand over the next 12 to 18 months, despite broader concerns about a potential economic slowdown.

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Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the commercial availability of its AI-powered Smart Ticket Management solution. Integrated seamlessly into its existing platform, this advanced system is purpose-built to enhance MSPs’ and IT professionals' efficiency in resolving tickets, significantly reducing the time and effort required.

Syncro:

Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the integration of its new AI-powered Smart Ticket Management solution within its existing platform. This new feature is purpose built to boost MSPs’ and IT professionals' ability to remediate more tickets more effectively with significantly less time and effort. The launch of Syncro’s Smart Ticket Management marks a major milestone in the company’s initiative to incorporate AI throughout its solution to improve operational efficiency.

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Syncro, a leading B2B SaaS company serving the managed service provider (MSP) software market, today announced that August eTech, an MSP specializing in IT services for growing businesses, has selected Syncro's all-in-one Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform to meet the growing demands of its clients.

Syncro, a leading B2B SaaS company serving the managed service provider (MSP) software market, today announced the appointment of Tim Lasonde as channel chief. Lasonde is replacing Ian Alexander, co-founder of Syncro, who will remain with the company as a strategic advisor.

Syncro, a leading B2B SaaS company serving the managed service provider (MSP) software market, today announced the appointment of Dee Zepf as chief product officer.

Syncro, a B2B SaaS company serving the managed service provider (MSP) software market, today announced technology leader Michael George as its new CEO. Syncro offers an innovative all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for MSPs, enabling them to better support clients and improve profitability.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), has joined forces with Acronis to provide best-in-class backup and storage management solutions conveniently from within the Syncro platform.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), is now offering its partners enhanced Splashtop features as part of their new Team plan. Splashtop is a leading remote access and IT support solution that MSPs can use to consolidate their toolsets and support a multitude of unique customer environments. This partnership brings new functionalities that improve productivity and provide remote support to clients, all with a click of a button from the Syncro platform.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announces the addition of the new Team plan for MSPs. Syncro is providing this new premium tier plan to equip growing MSPs with more advanced features and onboarding support that will help them better manage their team’s tasklist and business growth.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announced the launch of its Industry Affiliate Program. Available to industry leaders, educators, and content creators in the MSP space, the initiative aims to foster strategic partnerships and enable mutual success by providing a way for them to leverage their networks to earn cash.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today released its new MSP Resources & Communities 2023 Report findings that explore the most sought after ways MSPs source the information they need to enrich their business strategy.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), has launched a new agreement with leading cybersecurity and compliance company, Proofpoint. The collaboration will enable Syncro’s MSP partners to offer their customers access to Proofpoint’s award-winning email security and security awareness training solutions.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announced several milestones that demonstrate Syncro’s commitment to continuous improvement. This includes three senior-level hires, securing industry recognition for its progressive work culture and its technology, and revamping its resource center to provide informative content for MSPs.

Managed service providers have a new source of practical business-building advice with the launch of the Workflow for MSPs podcast from Syncro. The first three episodes are available today.

Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), has unveiled a reinvigorated brand identity inspired by the guiding themes of efficiency, forward motion, and growth.

Syncro, a leading Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) platform for Managed Service Providers (MSPs), today announced new improvements to its OS Patch Management functionality.